@article{oai:asia-u.repo.nii.ac.jp:00024310,
 author = {安田, 彰 and YASUDA, Akira},
 issue = {1},
 journal = {ホスピタリティ・マネジメント, HOSPITALITY MANAGEMENT},
 month = {},
 pages = {93--106},
 title = {論壇 : サービスとホスピタリティ : その系譜と構造},
 volume = {2},
 year = {2011},
 yomi = {ヤスダ, アキラ}
}